Last updated: April 1, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you and ZeroTB, Inc. ("ZeroTB," "we," "us," or "our") governing your access to and use of the ZeroTB website at zerotb.org and the ZeroTB security and compliance automation platform (collectively, the "Services").
By creating an account, accessing our platform, or using any of our services, you agree to be bound by these Terms. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and "you" and "your" will refer to that organization.
If you do not agree to these Terms, you must not access or use our services.
In these Terms:
To access certain features of the Services, you must register for an account. You agree to provide accurate, complete and current information during registration and to update this information to keep it accurate, complete and current. You are responsible for all activities that occur under your account.
You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your account. You must immediately notify us at hello@zerotb.org if you suspect any unauthorized use of your account or any security breach. ZeroTB will not be liable for any loss or damage arising from your failure to comply with these security obligations.
You must be at least 18 years old and have the legal capacity to enter into contracts to create an account. If you are using the Services on behalf of a legal entity, you represent that the entity is duly organized and validly existing under applicable law.
ZeroTB offers multiple subscription tiers as described at zerotb.org/pricing. We reserve the right to modify subscription pricing, features and limits with reasonable notice. Changes will not take effect until your next billing period unless you choose to upgrade.
By providing a payment method, you authorize us to charge all amounts due under your selected subscription plan. All fees are non-refundable except as expressly stated in these Terms or required by applicable law. Fees do not include applicable taxes, which are your responsibility.
Subscriptions are billed in advance on a monthly or annual basis, depending on your selected billing cycle. Annual subscriptions may receive discounted rates as displayed on our pricing page. If you select an annual subscription, you are committing to pay for the full year in advance.
If your payment fails, we will notify you and may suspend your access to the Services. If payment is not received within 15 days of the due date, we may terminate your account and delete your Customer Data in accordance with our data retention policy.
We may offer free trials of paid subscription tiers. At the end of a free trial, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends. We will notify you before conversion.
Subject to these Terms and payment of applicable fees, ZeroTB grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during the applicable subscription term.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You specifically agree not to:
Your use of the Services is subject to the limits specified in your subscription plan, including limits on data ingestion volume, number of users, number of integrations and data retention period. We will notify you if you approach or exceed your plan limits and offer options to upgrade.
You retain all rights, title and interest in and to your Customer Data. These Terms do not grant ZeroTB any rights to your Customer Data except as necessary to provide the Services.
By submitting Customer Data to the Services, you grant ZeroTB a limited, worldwide, royalty-free license to store, process and transmit your Customer Data solely to the extent necessary to provide the Services to you, and as further described in our Privacy Policy and Data Processing Agreement.
You are solely responsible for the accuracy, quality, legality, reliability and appropriateness of all Customer Data you submit to the Services. You represent that you have obtained all necessary rights, licenses and consents to submit Customer Data to the Services.
We implement security measures as described in our Security Documentation to protect Customer Data. However, no transmission or storage system is 100% secure. We will promptly notify you of any confirmed security breach that affects your Customer Data.
ZeroTB and its licensors retain all Intellectual Property Rights in the Services, including all software, technology, designs, methodologies, algorithms and documentation. Nothing in these Terms grants you any rights to use our trademarks, logos or other brand elements without our prior written consent.
If you provide us with feedback, suggestions or ideas regarding the Services ("Feedback"), you grant ZeroTB a perpetual, irrevocable, royalty-free license to use, copy, modify, publish and otherwise exploit such Feedback for any purpose without obligation or compensation to you.
Each party may receive confidential information from the other party in connection with these Terms ("Confidential Information"). Each party agrees to keep the other party's Confidential Information confidential using the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care. Each party may disclose Confidential Information to its employees, contractors and service providers who have a need to know and are bound by confidentiality obligations at least as protective as these Terms. These confidentiality obligations do not apply to information that is: (a) publicly available through no breach of these Terms; (b) known to the receiving party prior to disclosure; (c) independently developed by the receiving party; or (d) required to be disclosed by law.
Each party represents and warrants that it has full power and authority to enter into these Terms and that entering into these Terms does not violate any agreement with a third party.
ZeroTB warrants that the Services will perform substantially in accordance with the Documentation during the subscription term. If the Services fail to perform as warranted and we are unable to correct the issue within 30 days of your written notice, you may terminate your subscription and receive a pro-rata refund of prepaid fees.
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. ZEROTB SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. ZEROTB DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR FREE FROM SECURITY VULNERABILITIES. ZEROTB IS NOT RESPONSIBLE FOR THE SECURITY, AVAILABILITY OR FUNCTIONALITY OF ANY THIRD-PARTY SERVICES OR INTEGRATIONS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) IN NO EVENT WILL ZEROTB BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL OR ANTICIPATED SAVINGS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; (B) ZEROTB'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE TOTAL FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) $100 USD.
The limitations in this section apply regardless of the form of action and whether liability is asserted in contract, tort (including negligence), strict liability or otherwise. These limitations will apply even if any limited remedy fails of its essential purpose.
You agree to defend, indemnify and hold harmless ZeroTB and its officers, directors, employees, agents and contractors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses and fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your Customer Data; (c) your use of the Services in violation of applicable law; or (d) your breach of any third-party right.
These Terms commence when you first access the Services and continue until terminated as described herein.
You may terminate your subscription at any time through your account settings or by contacting us at hello@zerotb.org. Termination takes effect at the end of your current billing period unless you are terminating for our material breach.
We may suspend or terminate your access to the Services if: (a) you materially breach these Terms and fail to cure within 15 days of written notice; (b) you fail to pay fees when due; (c) you become the subject of bankruptcy, insolvency or similar proceedings; or (d) we reasonably determine that your use of the Services poses a security risk to ZeroTB or other customers.
Upon termination, your license to use the Services immediately terminates. You may export your Customer Data during your subscription term. Following termination, we will delete your Customer Data in accordance with our Privacy Policy and Data Processing Agreement.
These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising under or relating to these Terms that cannot be resolved informally will be submitted to binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association, with arbitration proceedings conducted in San Francisco, California. Nothing in this section prevents either party from seeking emergency injunctive relief in a court of competent jurisdiction.
These Terms, together with the Privacy Policy, Cookie Policy and any applicable Data Processing Agreement, constitute the entire agreement between you and ZeroTB regarding the Services and supersede all prior agreements and understandings.
We may modify these Terms at any time. We will provide notice of material changes via email or a prominent notice on our website. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
Our failure to enforce any right under these Terms does not constitute a waiver. If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
You may not assign these Terms or any rights or obligations hereunder without our prior written consent. ZeroTB may assign these Terms in connection with a merger, acquisition or sale of all or substantially all of our assets.
For questions about these Terms, please contact us:
ZeroTB, Inc.
Attention: Legal Department
737 N Michigan Avenue, Suite 1200
Chicago, IL 60611
United States
Email: privacy@zerotb.org
Phone: +1 (312) 555-4720